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WHAT IS AN LLM?

A large language model, or LLM, is a type of AI system trained to understand and generate human language. For businesses, that means it can help draft replies, answer common questions, summarise information, and support workflows where language is a big part of the job.

What an LLM does well

  • Drafting and rewriting content
  • Answering common questions quickly
  • Summarising documents and messages
  • Helping teams work faster with information

Where businesses use it

  • Lead response and qualification
  • Customer support assistants
  • Internal knowledge tools
  • Reporting and drafting support

The important thing to remember

An LLM is useful when it is connected to a real workflow. On its own, it is interesting. Inside a business process, it becomes valuable.

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